Privacy Policy for Mind-The-Gap
This Privacy Policy explains how Mind-The-Gap (“we,” “us,” “our”) collects, uses, and discloses personal information of users who access or use our website or services, in compliance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable laws.
Types of Personal Information We Collect
We collect the following types of personal information:
- Contact information, such as name, email address, phone number, and postal address;
- Usernames and passwords used to access our services;
- Payment information, such as credit card details;
- Location information, such as IP address and GPS data;
Usage information, such as browsing history, search history, and information about how you interact with our website or services;
Information you provide to us when you contact us, such as inquiries, support requests, or feedback.
How We Use Personal Information
We use personal information to:
- Provide and improve our services;
Communicate with you, including responding to your inquiries and requests; - Process payments;
Customize our services to your preferences; - Send you promotional emails, newsletters, or other marketing communications, where permitted by law;
- Analyze and monitor how our services are used;
- Comply with legal obligations.
How We Share Personal Information
We share personal information with third parties as necessary to provide our services, such as:
- Payment processors and financial institutions to process payments;
- Service providers who help us operate our website or provide other services, such as hosting, data analytics, and customer support;
- Law enforcement or government authorities in response to a legal request or obligation, or to protect our legal rights, property, or safety.
- We may also share personal information with third parties if we have your consent or if the information is de-identified or aggregated and cannot be used to identify you.
Cookies and Similar Technologies
We use cookies and similar technologies to collect usage and device information, including:
- IP address;
- Browser type and version;
- Operating system;
Date and time of visit; - Referring site;
- Pages viewed;
- Time spent on our website.
Cookies are small data files stored on your device that allow us to recognize your browser and remember certain information. You can manage cookies through your browser settings or opt-out of certain types of cookies.
Your Rights and Choices
You have the right to:
- Access and receive a copy of your personal information we hold;
- Correct any personal information that is inaccurate or incomplete;
- Request the deletion of your personal information;
- Object to the processing of your personal information;
- Request a restriction on the processing of your personal information;
- Withdraw your consent at any time, where we rely on your consent to process your personal information.
- You can exercise these rights by contacting us using the contact information provided below. We will respond to your request within the time frame required by law.
Data Security
We implement technical and organizational measures to ensure the security of personal information we collect and process, including:
- Limiting access to personal information to authorized personnel;
- Using secure technologies to transmit personal information;
- Regularly monitoring and assessing our data security practices.
However, no security measures are completely foolproof. We cannot guarantee the security of your personal information.
Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take reasonable steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our website. The updated Privacy Policy will become effective as of the date of posting. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and disclose personal information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@mind-the-gap.co.za. We will respond to your inquiry as soon as possible.