Effective Coaching Skills
Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your workplace. \
Coaching is invaluable if an organisation is to achieve its goals. It should be part of the continuous employee performance management by managers to maximize the potential of the employees. Failure to coach employees leads to an unproductive and disengaged workforce. At worst, it can cost your organisation money.
The purpose of this skills programme is to introduce you to being an effective coach for business performance and work improvement. We will explore the process, skills and how to measure results of your coaching interventions so that they remain effective and successful.
What you will learn in this course!
Upon completion of this skills programme you will be able to:
- Explain How coaching can be used to develop a team
- Draw up a coaching plan and schedule according to identified priorities in a unit
- Prepare records of expected performance against the manager’s Key Results Areas to serve as a basis for discussions with the selected manager
- Explain the purpose, content and schedule of the coaching process to the selected manager in order to reach agreement on the coaching process
- Discuss, during the coaching sessions, the selected manager’s performance is discussed against the Key Result Areas and recorded for future reference
- Agree upon identified gaps and actions to close them and record it in the coaching action plan
- Give feedback to the manager that is honest, constructive and supportive
- Monitor actions agreed to at a coaching session at the times agreed to during the coaching session
- Give positive feedback to the selected manager for accomplishments against the coaching action plan
- Record corrective actions agreed upon in areas where requirements in the coaching action plan have not been met
- Take follow up action on the basis of the manager’s response to the coaching is in line with organisational policies and procedures
- Encourage line managers to use the coaching process with people reporting to them after explaining and agreeing a system with them
Who this course is for?
If you are wanting to become a coach or improve your coaching skills in the workplace, then this is the skills programme for you!
INTRODUCING COACHING
Roles and Responsibilities in the Coaching Process
MODULE 1: PLANNING THE COACHING PROCESS
Coaching Process Overview
Identifying When to Coach
Identify learning / coaching needs
Skills Audit
Techniques for Conducting a Skills Audit
Skills Audit Rating Scale
Use an Individual Development Plan (IDP)
Plan for the Coaching Intervention
Checklist for Preparing to Conduct a Coaching Session
MODULE 2: COACHING SKILLS
Coaching Process Steps
Use Different Coaching Styles
Conduct Structured Coaching / Training Sessions
Assessing Performance
Avoiding Rating Errors
Guidelines to Performance Conversations
Give feedback
Agree upon and record gaps and actions
Close the Session
Coaching Checklist
MODULE 3: MONITORING AND MEASURING THE RESULTS OF COACHING SESSIONS
Monitor the actions agreed to at a coaching session
Give feedback and agree on corrective actions
Take follow-up action as required
Encourage line managers to use the coaching process
Assessment: Note that you can be formally assessed for credit should you wish to. However, the fees for this are not included here. Please contact us for further information on this!
This skills programme is aligned to the following unit standard:
Select and coach first line managers (SAQA ID: 252035; NQF Level 5, 8 Credits)
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R1,200.00 Excl. VAT
- Training Method: Blended
- Language: English
- Duration: 2 - 3 days
- Skill Level: Intermediate
- Certificate of Completion / Competence
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